In the event that you receive a product that is not what you ordered, please notify the OSMER Online Customer Service Centre by telephone and return the product within 7 days.  Please ensure that the product you are returning has complete packaging and contents as originally supplied. Failure to report a  service failure item within 7 days or return with incomplete packaging and contents as originally supplied will result in you not being able to claim the item .

You must have your order number/Invoice number and a detailed fault description sheet must be sent together with all the returning goods. You will be issued with a Return Authority (RA) Number once we have received the goods.

All goods sold by OSMER come with an one-year back to base manufacturer warranty. This warranty is not transferable. All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged.

Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.

Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Australasian Merchandisers Pty Ltd. We are not responsible for any parcel missing in transit, on its return back to OSMER Online.